Gap Analysis
Examination of how an organisation's structure and activity influences its relations with clients can reveal where beneficial changes and improvements can be made.
We review and evaluate an organisation against its mission statement and strategic plan and business results.
Our analysis includes:
- financial review,
- assessment of procedures,
- examination of client perspectives and
- comment from employees.
Useful in testing internal processes such as handling of customer complaints, gap analysis is increasingly essential for regulatory compliance within companies and public sector bodies.
Full strategic reviews are often preceded by a gap analysis.
Drawing on experience in organisational design, program development and customer relations, Philip Eliason and Associates assembles a collaborative analytical team to suit your sector, activity and scale to identify possible areas for management improvement.
Results typically reveal where:
- reorientation of program activity,
- investment in staff skills training,
- renewed focus on client needs and
- cost reduction
